Frequently Asked Questions (FAQ)
Effective Date: 08/30/2026
Welcome to the Zavzo FAQ page. Below you'll find answers to some of the most common questions about ordering, payment, shipping, and customer support.
1. Where does Zavzo ship?
We currently ship orders to addresses within the United States only. We do not currently offer international shipping.
2. How long does it take to process my order?
Most orders are processed and prepared for shipment within 1 business day, Monday through Friday, excluding public holidays.
3. How long does shipping take?
Once your order has shipped, standard delivery typically takes 2–4 business days.
The total estimated delivery time, including order processing and transit, is generally 3–5 business days.
4. Is standard shipping free?
Yes. We offer free standard shipping on all orders within the United States, with no minimum purchase required.
5. Which shipping carriers do you use?
Depending on the order and delivery address, we may ship orders using USPS, UPS, or FedEx.
6. Will I receive a tracking number?
Yes. Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.
Please allow some time for the tracking information to become active after shipment.
7. What payment methods do you accept?
We currently accept:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
8. What currency are your prices listed in?
All prices on our website are listed and charged in U.S. dollars (USD).
9. When will I be charged for my order?
Your selected payment method is generally charged when your order is placed.
10. What should I do if my payment is declined?
If your payment is declined, please:
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Verify that your billing and payment information is correct.
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Make sure you have sufficient funds or available credit.
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Contact your bank or card issuer if necessary.
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Try another payment method.
If the issue continues, please contact us for assistance.
11. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible at support@zavzo.store.
Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation or change will be possible once processing or shipment has started.
12. What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect or incomplete shipping address.
If the order has not yet shipped, we will do our best to update the address. Once an order has shipped, we may not be able to make changes.
13. What if my package shows as delivered but I can't find it?
If tracking shows that your package was delivered but you have not received it, please contact us at support@zavzo.store within 7 days of the reported delivery date.
We will work with the carrier to investigate the issue.
14. What happens if my package is returned as undeliverable?
If a package is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment.
Additional shipping charges may apply for reshipment.
15. Is my payment information secure?
Yes. We use secure payment processing and encrypted connections to help protect your payment information.
We do not store your full payment card details on our own servers.
16. How can I contact Zavzo?
You can contact our customer support team using the information below:
Email: support@zavzo.store
Phone: (220) 200-7089
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PT)
We typically respond to customer inquiries within 24 business hours.
17. Where is Zavzo located?
Zavzo is located in:
12 Tradition Pl
Irvine, CA 92602
United States
18. Where can I find your store policies?
You can review our website policies for additional information regarding shipping, payment, returns, refunds, privacy, and other terms applicable to your purchase.
If you have a question that isn't answered here, please contact us and we'll be happy to assist you.